Effective Date: [June 2025]
Location: Constantine, Algeria
Welcome to NAVA. These Terms of Use (“Terms”) govern your access to and use of our vehicle-rental platform (the “Platform”). By creating an account, browsing, or booking through NAVA, you agree to these Terms.
• You must be at least 18 years old.
• You must register with a valid Algerian phone number. Email is optional.
• Only users with a valid, government-issued driver’s license may complete a booking and pick up a vehicle.
• Select a vehicle and submit a booking request on the Platform. All booking requests are forwarded instantly to the partner dealership (the “Agency”).
• The Agency will contact you by phone within three (3) business hours to confirm or reject your request. If you book before 12:00 PM and the Agency confirms availability, you may choose to pick up the vehicle the same day or the next day. Otherwise, all confirmed bookings begin the day after the confirmation call.
• You acknowledge that NAVA is a facilitator: we do not own, maintain, or insure any vehicles. The Agency is solely responsible for vehicle condition, insurance, and final checkout procedures at pickup.
• You may cancel your booking only by speaking directly with the Agency by phone, and only before or during the Agency’s confirmation call. The Platform does not permit in-app cancellations; you must call the Agency’s listed phone number.
• If your cancellation is received by the Agency before they confirm your request, no fees or penalties apply, and NAVA will not collect any commission.
• Cancellations made after the confirmation call must be handled directly between you and the Agency and may incur fees according to the Agency’s policies.
• All payment transactions (rental fees, security deposits, damage fees, etc.) occur directly between you and the Agency at vehicle pickup. NAVA does not process payments, hold funds, or issue refunds.
• Any vehicle condition issues or damage-related charges are resolved between you and the Agency’s insurer; NAVA is not responsible for these costs.
• If the Agency fails to honor a confirmed booking or cancels without cause after confirmation, you may notify NAVA immediately. We will assist you in resolving the dispute directly with the Agency but do not guarantee refunds or compensation beyond facilitating communication.
By using NAVA, you agree to:
• Provide accurate, up-to-date information during registration and booking.
• Keep your account credentials confidential.
• Present a valid driver’s license and a government-issued ID when picking up the vehicle.
• Drive responsibly, comply with all traffic laws, and return the vehicle in the same condition as received (allowing for normal wear and tear).
• Communicate directly and promptly with the Agency if you need to modify or cancel your booking.
• NAVA reserves the right to modify, suspend, or discontinue the Platform (or any portion thereof) at any time, with or without notice. We will make reasonable efforts to notify users of significant changes via the email or phone number on file.
• Scheduled maintenance windows or unexpected technical issues may temporarily interrupt access. We are not liable for any loss or inconvenience resulting from such interruptions.
NAVA acts solely as a platform to connect users with partner Agencies. Accordingly:
• We do not own, lease, or control any vehicles listed on our Platform.
• We make no representations or warranties regarding vehicle quality, safety, or condition; those are the Agency’s responsibility.
• We are not responsible for disputes, damages, or liabilities arising between users and Agencies, including payment issues, damages to vehicles, or personal injuries.
• In no event will NAVA, its affiliates, officers, or employees be liable for indirect, incidental, special, consequential, or punitive damages (including loss of profits or data) arising out of or related to your use of the Platform, even if we have been advised of the possibility of such damages.
• We collect and process your personal data (name, phone number, driver’s license information, etc.) in accordance with Algerian Law 18-07 on data protection. By registering, you consent to the collection, use, and sharing of your information with partner Agencies strictly for booking and vehicle pickup purposes.
• We do not share your data with any third party except the Agency you booked through, and only after you check the consent box during registration. For more details, please review our Privacy Policy [link to Privacy Policy].
• All trademarks, logos, and service marks displayed on the Platform (including “NAVA”) are the property of NAVA or our licensors. You agree not to use, copy, or distribute any of these marks without prior written permission.
• By submitting any content (reviews, feedback, photos) to NAVA, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with the Platform.
• We may update these Terms from time to time to reflect changes in our services or legal requirements. When we do, we will post the updated Terms on this page with a new “Effective Date.”
• Your continued use of the Platform after the revised Terms become effective constitutes your acceptance of the changes.
• These Terms are governed by and construed in accordance with the laws of the People’s Democratic Republic of Algeria.
• Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Platform shall first be submitted to mediation. If mediation fails, the dispute shall be submitted to the competent court in Constantine, Algeria.
If you have any questions or concerns regarding these Terms or the Platform, please contact us at:
• Email: nava.algerie@gmail.com
• Phone: +213 698395009
Effective Date: June 2025